Privacy Policy
Effective Date: 9/24/2025
Owner: Robin Carroll MA, LMFT 158021
Robin Carroll, LMFT is committed to protecting your privacy. This Privacy Policy explains how information is collected, used, and protected when you visit my website.
1. Information Collected
When you visit this website, I may collect:
Personal Information you voluntarily provide: such as your name, email address, or phone number when you fill out a contact form, request an appointment, or subscribe to updates.
Non-Personal Information: such as browser type, device information, and general site usage data collected automatically through cookies or analytics tools.
2. How Information is Used
The information collected may be used to:
Respond to inquiries or requests.
Schedule or confirm appointments.
Improve website functionality and user experience.
Send important updates or information related to services (with your consent).
3. Confidentiality and Therapy Services
Please note: Website communications are not a substitute for therapy and do not establish a therapeutic relationship. Once you become a client, your information is protected by federal and California confidentiality laws (including HIPAA). All therapy-related records are kept confidential in compliance with these standards.
4. Sharing of Information
I do not sell, trade, or rent your personal information. Information may only be shared in limited circumstances, such as:
When required by law.
To prevent serious harm to yourself or others.
With your explicit written consent.
5. Cookies and Analytics
This website may use cookies or third-party analytics (such as Google Analytics) to understand how visitors use the site. You can disable cookies in your browser settings if you prefer.
6. Data Security
Reasonable measures are taken to protect your personal information. However, no method of internet transmission or storage is completely secure, and I cannot guarantee absolute security.
7. Links to Other Sites
This website may contain links to external sites. I am not responsible for the privacy practices or content of those websites.
8. Your Rights
You have the right to:
Access: See or get a copy of your health records.
Amend: Request corrections to your records if you believe they are inaccurate.
Confidential Communications: Request to be contacted in a specific way (e.g., by phone or email).
Restrict Disclosure: Ask me not to share certain information, except when required by law.
Accounting of Disclosures: Request a list of times your information has been shared for reasons other than treatment, payment, or healthcare operations.
Receive a Copy of This Notice: You may request a copy at any time.
9. My Responsibilities
As your provider, I am required by law to:
Maintain the privacy of your protected health information (PHI).
Provide you with this Notice of Privacy Practices.
Follow the terms of this Notice.
Notify you in the event of a breach involving your PHI.
10.Confidentiality in Therapy
Your privacy is protected under HIPAA as well as California confidentiality laws. Information shared in therapy will not be disclosed without your consent, except under the limited circumstances described above.
11. Updates to This Policy
This Privacy Policy may be updated periodically. The “Effective Date” will be revised accordingly.
12.Questions or Complaints
If you have questions about this Notice, or if you believe your privacy rights have been violated, you may contact me directly:
Robin Carroll MA, LMFT 158021
3400 Bechelli Ln Suite A Redding CA 96002
530-215-1599
robin.carroll@dragonflycounseling.help
You may also file a complaint with:
U.S. Department of Health and Human Services, Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775
California Board of Behavioral Sciences (BBS)
1625 North Market Blvd., Suite S200
Sacramento, CA 95834
Phone: (916) 574-7830
Website: www.bbs.ca.gov
You will not face retaliation for filing a complaint.
NOTICE TO CLIENTS The Board of Behavioral Sciences receives and responds to complaints regarding services provided within the scope of practice of (marriage and family therapists, licensed educational psychologists, clinical social workers, or professional clinical counselors). You may contact the board online at www.bbs.ca.gov, or by calling (916) 574-7830.